Shipping Policy

Effective Date: April 1, 2025

1. Shipping Locations

We currently ship to customers across Canada. International shipping is not available at this time but may be offered in the future.

2. Processing Times

All of our collars and accessories are handmade to order, which means each item is crafted with care after your purchase is completed.

  • Processing time: 3–7 business days
  • Peak periods (holidays, launches): May require additional time; we will notify you via email if delays are expected

3. Shipping Times & Carriers

We use trusted carriers such as Canada Post, UPS, and Purolator depending on your location and the shipping method selected at checkout.

Estimated delivery times (after processing):

  • Standard Shipping (Canada): 3–10 business days
  • Expedited Shipping (Canada): 2–5 business days

Delivery times may vary based on location, weather, or carrier service disruptions.

4. Shipping Rates

Shipping rates are calculated at checkout based on your order weight, size, and destination. Occasionally, we may offer free shipping promotions—these will be clearly advertised on our website.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. If you do not receive tracking details within 7 business days of your order, please contact us at [email protected].

6. Delivery Issues

If your order arrives damaged, is lost in transit, or does not arrive within the estimated timeframe, please contact us immediately at [email protected].

Please note: We are not responsible for:

  • Incorrect shipping addresses provided at checkout
  • Unclaimed packages
  • Delays caused by carriers

However, we’ll do our best to support you in resolving any issues with the carrier.

7. Local Pickup (Coming Soon)

We are working toward offering local pickup options in Edmonton, Alberta. Stay tuned for announcements via email and our website.

8. Questions?

If you have questions about shipping, processing times, or order tracking, don’t hesitate to contact us:

Email: [email protected]
Website: www.bullyrevolution.com